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From the information we have, the failure seems to come from the DNS name, which was not responding anymore. It may be due to a wrong operation in their DNS zone.
The good news is that the forum are now up again, but apparently, nobody at Website Toolbox was replying during the failure, which created a huge panic reaction... For people asking about a refund, Jon informed us that nothing is going to be done.
Website Toolbox is a 8-year old company, providing hosting services in several domain: forum, polls, guestbook, statistics...