Feed aggregator

Re: Auto Tweet Embed

Simple Machines News - Tue, 2017-04-25 23:00
What is an exact tweet link on your forum that is not embedding?
Categories: Forum News

Re: "White screen of death" - Randomly

Simple Machines News - Tue, 2017-04-25 22:55
For the record running repair_settings.php fixed this.

Matt
Categories: Forum News

Re: Foro en blanco, ¡ayuda!

Simple Machines News - Tue, 2017-04-25 22:50
Ese no es, el archivo que debes buscar es uno que se llama error_log.
Categories: Forum News

Re: Auto Tweet Embed

Simple Machines News - Tue, 2017-04-25 22:48
I installed this today, didnt get any errors or anything.  I dont get any embeds though , the Tweet links are the only thing that still show on the forum


any ideas what could be wrong?
Categories: Forum News

Re: Upgrade from 2.0 RC4 to 2.0.13

Simple Machines News - Tue, 2017-04-25 22:20
There is no karma field in 2.0, should be karma_good and karma_bad

Do you know which mod added the voices field?

Do you have Karma enabled in Admin -> Core Features on your production forum?

Categories: Forum News

Want to be a Better Community Manager? Read on.

Vanilla News - Tue, 2017-04-25 13:00

Are you a community manager?

If you said yes, then you’re a leader. You may not think of yourself that way, but it’s true.

Okay, so maybe you’re not charging into battle or spearheading some big world-changing reform. But as a community manager, your job is to metaphorically stand in front of a crowd of people and shepherd their interest in a particular direction. You need to work hard to develop the skills that develop exceptional leaders. So how’s it done?

Well for starters, you can read.

Harry S. Truman once said, “Not all readers are leaders, but all leaders are readers.

Intrigued? Then grab a cup of tea and your favorite blanket, because I’m going to give you three reasons why reading will make you a better leader and consequently, a better community manager. I’ll also recommend 3 books that have nothing to do with management (at least not directly) but will nonetheless help you grow as a better leader of your community.

Reading Helps you to Better Understand People

Humans are curious creatures living in a world of finite horizons. We’re born, grow up, and then usually grind out our four score and ten years apportioned to us in the narrow spaces of our careers carved out by geography, culture, and language.

Even for those who manage to break out of the mold, we can only see and do so much in the time we’ve been given. There are swathes of people in the world we’ll never understand, simply because we can’t relate to their cultural and conceptual world.

The beauty of books is that they allow us to imaginatively inhabit times and places we would otherwise never experience. Take Chaucer, for example. Through his words, we can travel back in time to 14th century England and encounter all its societal ills, and learn from them. With J.D. Vance, we can stay in the present and learn what it’s like to have grown up in poor white Appalachia.

All of this adds up to a wider and more sympathetic experience of the world and the people living in it. The technical term for this is emotional intelligence. When it comes to leading a community, understanding people is worth more than gold.

Book Recommendation: The Brothers Karamazov by Fyodor Dostoevsky

Reading Makes you a Better Communicator

When we communicate, we attempt to share our vision of the world with our audience. We try to share our thoughts and feelings with another person, to convey our ideas and evoke understanding in others.

When you understand where other people are coming from, you can more vividly relate the world, vision, or community you’re trying to build to people of all sorts of backgrounds and interests.

To put it simply, reading makes you better with words. The rhetorical skills and vocabulary gains you pick up while reading will organically transfer over to the words you communicate—whether that’s in casual conversation or content generation. Choosing the right words makes you a better communicator.

Book Recommendation: Start With Why by Simon Sinek.

Reading Makes you a Better Content Generator

Writing better content – content that speaks to people – is probably the most practical benefit of a healthy reading habit. Not only does reading help you connect and communicate better, but it gives you tons of new material to use when you’re trying to develop content. So how is this applied?

Pro Tip: Develop a system for keeping track of content ideas as you read. I use OneNote to keep a running notebook of ideas. Whenever I run across something that would make a great piece, I jot down a quick note with the idea, its source, and a rough outline of how I think it should go. Super easy, and a super simple way to generate new, better content.

Book Recommendation: Made to Stick by Chip and Dan Heath.

Parting Advice

If you’re not used to reading actual books, this may be hard at first. Don’t put too much pressure on yourself. If you commit to reading for 15 minutes a day at average speed, you’ll read 1 million words in a single year. That’s roughly 20 average-length books. Look at you, bookworm!

So start small, but get started! Pick one of my recommendations or something else you’ve had your eye on. Then, chip away a few minutes every day. You’ll be surprised by what you learn, and your community will get hooked!

I’d love to hear from you. Drop a comment in the section below and let me know what books have influenced you the most as a community manager.

Categories: Forum News

Joomla! 3.7 is HERE

Joomla News - Tue, 2017-04-25 09:00

The Joomla! Project is proud to announce the release of Joomla! 3.7, the latest in the ‘Joomla! 3’ series. This new release features over 700 improvements to the popular CMS, including many features which make administration of Joomla! Web sites easier and more feature-rich, as well as several security updates.

Categories: Forum News

3 Ways to Keep Your Online Community Positive

SocialEngine News - Mon, 2017-04-24 19:02

A successful online community is all about a positive and supportive atmosphere. With that, members and managers can be transparent, helpful, and direct about the messages they share.

The only downside is the inevitable complaining about the other guys. Some members may be so excited they found your community that they start bashing other less-supportive communities. That’s not what your community is all about.

Here are some ways to step in and squash that negativity.

1. Don’t engage anyone bad-mouthing your competitors

It’s just not good etiquette. No matter how much your followers love you and your products or services, don’t join in when they start gossiping about the brands they left behind. They chose you. Focus on encouraging phrases, happy emojis, and gratitude you can share with them instead. Keep it focused on what your brand offers, not what other brands don’t.

2. Shut down gossip and rumors

Fake news has no place in your community. Gossip and rumors feed into that hype and that doesn’t help your community grow. Show support by thanking all of your members. Then address any gossip one-on-one with the folks spreading it. Let them know you appreciate their support, but the icky rumors need to stop. They’ll appreciate your honesty and commitment to the community.

3. Include a note in your community guidelines

Clarify what you mean by “negativity” or “gossip” or “bad-mouthing” in your community guidelines. Make sure folks know it’s okay to express opinions, just not lies or destructive comments. You can direct new members to these guidelines and remind existing members to review them. Keeping everyone on the same page is a great way to keep it positive, supportive, and focused on your main message.

Contact us for more on growing a positive online social community.

The post 3 Ways to Keep Your Online Community Positive appeared first on SocialEngine.

Categories: Forum News

Re: Getting the Most Out of SMF - XML, RSS and RSS2 (and Atom and RDF) feeds

Simple Machines News - Sun, 2017-04-23 23:15
There isn't an option for that in SMF, only filtering to new topics, perhaps inside a given board - e.g. a news board.
Categories: Forum News

Re: Posters / slides

Simple Machines News - Sun, 2017-04-23 23:13
He's looking for a mod to offer something similar to a Bootstrap Carousel - http://getbootstrap.com/javascript/#carousel

That said, I don't know of any mod for it right now (and it doesn't have to use Bootstrap, it's not like there aren't other options...
Categories: Forum News

Re: Getting the Most Out of SMF - XML, RSS and RSS2 (and Atom and RDF) feeds

Simple Machines News - Sun, 2017-04-23 23:13
I can't find a way to retrieve a RSS feed of all/newl posts done by a specific profile (e.g. me)

To RSS feed all new posts give too much spam due to bots posting at the website, but if I could syndicate posts by my own forum admin, then... thee could b...
Categories: Forum News

Re: Mise à jour forum vers version 2.0.11

Simple Machines News - Sun, 2017-04-23 23:06
Quote from: Nory on April 06, 2017, 10:30:30 AMBonjour,

Sur mon forum précédent, j'utilisais Tiny Portal.
J'aimerais utiliser un thème Responsive, et de ce que j'ai lu, Tiny ne l'ai pas! Du coup je passerai sur Simple port...
Categories: Forum News

Re: Mouse Scroll Wheel stops working in SMF (Chrome browser)

Simple Machines News - Sun, 2017-04-23 22:24
One of our members posted this:

"I use Firefox & have not noticed any issue... Googled "chrome mouse scrolling issue" an found many folks talking about it.. 
https://www.cnet.com/forums/discussions/mouse-scrolling-issues-in-new-chrome-57-0-2987-110/

p...
Categories: Forum News

Re: Manas

Simple Machines News - Fri, 2017-04-21 23:03
Quote from: gecitli on Today at 09:39:00 AMHello there

./Themes/Manas/index.css
Find;

[code]#manas_menu > li > a {
    display: block;
    font-weight: 300;
    font-size: 13px;
    line-height: 64px;
    text-transf...
Categories: Forum News

Board category disappeared for Administrator

Simple Machines News - Fri, 2017-04-21 22:58
In smf 2.0.13 I have two board categories, one viewable by everyone, one viewable only by people in a member group.  The boards viewable by everyone (even guests who are not logged in) stopped showing up for me, the Admin.  This happened suddenly and I...
Categories: Forum News

Re: Barras no visibles en Advanced Reputation System

Simple Machines News - Fri, 2017-04-21 22:41
Podrias dejar la url de tu foro para poder ver el codigo html generado?
Saludos
Categories: Forum News

Re: File not found 404 error

Simple Machines News - Fri, 2017-04-21 22:40
I just checked using FileZella and they are all in TS_Chat and TS_Chat is under public_html
Categories: Forum News

Re: Call a custom function from anywhere on the forum

Simple Machines News - Fri, 2017-04-21 20:55
index.template.php is used literally everywhere. It's the header + footer for the site.
Categories: Forum News

5 Steps to Creating a Valuable Question & Answers Community

Vanilla News - Fri, 2017-04-21 13:00

“How to unclog a kitchen sink”…

“How to clean a gutter”…

“How to do a Windsor knot”…

Each and every one of us has a problem in our lives we need a solution for, and what better place to turn to than Google? Search engines provide us with instant fixes in the privacy of our own homes. It’s no wonder then, that the most popular search queries begin with those two magical words: “how to”.

So how do your customers find their “how to” when dealing with your products and services? Hopefully your answer is loud and clear: our Question and Answer forum.

Done right, a Question and Answer Community has many benefits. Not only does it give your company great SEO, but it gives your customers the ability to ask questions in non-marketing, non-technical speak. It’s a safe place to share their problems and learn from others.

But the benefits don’t stop there. Here are just a few more ways Q&A communities can help:

  • They create an amazing knowledge base of information
  • They help you make better products by identifying problematic issues or places consumers get confused
  • They reduce your support costs by creating a self-service environment
  • They help you identify your brand ambassadors
  • They increase your organic brand awareness in search engines, and make you an even greater authority in your niche.

Truthfully, it’s almost a no-brainer. Every company that provides a product or service needs a Question & Answers community. The benefits are that important.

But creating a helpful and well-used Q&A community isn’t just throwing together some software and FAQs. A forum is more than just a glorified knowledge base. The old montage, “if you build it, they will come” is not a sound community building strategy. If you want to create a tool that actually provides value to your customers, you need to do more.

Since you’re on our blog, maybe you’ve seen how we handle it. While each community has different needs, there are some basic tenets to stick by, no matter which platform you use. Let’s focus on those.

Five Simple Steps to Creating Something Your Customers Can’t Live Without

Here are the five integral ingredients to create a Question and Answer knowledge base that helps your customers, teaches them and gives them a sense of belonging:

  1. Proper visibility of your community
  2. A queue for unanswered questions and a proactive strategy for dealing with them
  3. The selection of best answers and item resolution
  4. A solution notification system for those who ask questions
  5. A reward system for people in your community who answer questions correctly

Let’s go a bit deeper on each of these.

1. Ensuring Proper Visibility

The most common and gravest error I see people make is a lack of visibility for their Q & A community. Simply put, if you don’t tell it, you can’t sell it. Go through this checklist to make sure you’re not guilty.

When you set up categories in Vanilla, we give you the option to have a category just for questions

  • Do you have a clear link on your website to “Ask Your Questions”?
  • Do you include questions and answers in your e-mail marketing?
  • Do you regularly reach out to members of your community who you think can give an answer or share their own experiences with your product or service?
  • Is “Ask a Question” the main choice in one of your categories?
  • Do you rewrite vague or unclear subject titles ? (Don’t be shy about this. Changing a discussion title from “help” to “I need help with setting up model 4R5T, any tips?” increases the likelihood of a solution, engages people with similar problems, and of course, boosts your discovery in search engines.)
  • Do you keep a clean house? Resolving correctly answered questions and adding “solved” or “solution” to the title gets readers to click.

Ultimately, you must remember that people can’t ask or answer questions in your community if they don’t know where to go. Don’t make them think.

2. Managing Your Unanswered Queue

In Vanilla, we allow your members to see the questions still waiting for an answer.

Your principal goal as a community owner will be to provide an answer for every question asked. Therefore, when you’re starting a new Q & A community, one of your top priorities is to make sure that no one is forgotten. Notice I didn’t write “that every problem is solved”.

Although your goal will be to get everyone a response, it may not be possible to have every issue resolved. So make it a priority to acknowledge every question asked in your forum. It can be as simple as “Great question! I’m not sure about the answer, but I’ll look into it for you”.

In the beginning, you may find yourself giving this response a lot. But eventually, as your community grows, other members will certainly come to your aid.

Want to go above and beyond? Create a process to send all unanswered questions to support or customer service personnel who can assist if they are unanswered after a set period of time.

3. Selecting Best Answers and Official Answers

Let’s say that your customer Joe Smith asks a question in your Q & A Community, and he gets 5 different solutions in return. Worse yet, the responders are bickering about which is the best answer. What’s your Joe to do?

Nothing is worse than not knowing if an answer solves a problem. Trying multiple solutions can result in wasted time and energy, or it can even make the problem bigger. As the community manager, you want to make sure your forum is a helpful, useful place for your clients to find answers, fast. You want to eliminate any source of frustration. So how do you handle this?

You must make sure there’s some way for the right answer to be chosen and clearly indicate which answer is correct. Distinctly identify the question as being “resolved” in the title. Highlight when the person answering a question is actually an official staff member, and not just a community member.

All these little bits and pieces will help people quickly find the right solution, while members of your community continue providing insight as to whether or not the chosen answer worked for them.

Here’s an example below:

In Vanilla, we allow you & the question asker to choose the best answer. Others can vote with reactions on answers.

Sifting through pages and pages of solutions is a time waster, and a recipe for frustration. People with problems want to know straight up when an answer is trusted as a solution. If you make it easy to find answers in your Q & A community, you can rest assured that your forum will be the first place they go before using any other channel.

4. Creating a Solution Notification System

What’s the point of answering a question if the person with the problem never sees it? Take care of your customers. Find ways to follow them by their preferred communication method, to make sure they know that their question has been answered.

In Vanilla, members can turn on email notifications, bookmark a discussion, get notified of mention and see a pop-up when a new answer is there. Members can decide what works best for them in their user settings.

Sometimes it may take a while to get an answer. While unfortunate, if you ensure that there’s a way for your members to know that a potential solution for their problem has been found, even a week later, you will build trust within your community.

5. Rewarding Your Community Champions

When people spend their time helping your company by helping your members, it’s nice to reward them. While Google is known for organizing a yearly trip for their most valuable community members, you don’t need to compete by buying your forum champions a new car.

In Vanilla, members can earn points for answering questions. They can also earn badges and other privileges with our ranks feature.

There are many ways to celebrate and show your appreciation for these generous individuals without breaking the bank. Give them public recognition with badges, ranks, points or titles. Use a leaderboard, or some other form of measurement, to reward these community wizards with special privileges, some swag from your company, or special discounts.

You can even consider adding them to a special group for your product team to use them as beta-testers. There are lots of creative ways to motivate these important individuals to help. The options are as limitless as your imagination.

So there you have it! Vanilla’s 5 simple ways to create an amazing Question and Answer community that will keep your customers coming back for more.

Now it’s your turn! What are the best tactics you’ve used in maintaining your Q & A community? Leave your ideas in the comments!

 

Categories: Forum News

Supporting the next evolution of Drupal's Community Governance

Drupal News - Fri, 2017-04-21 04:19

TL;DR: Both the community and Dries Buytaert, Project Lead, see a need to evolve Drupal community governance. The Drupal Association can help in a support role. We will start by hosting mediated community discussions so everyone around the world can participate, be heard and understood, and share their ideas. Creating a new governance model will take many months and will require an agile approach as we all feel our way through the proper steps. The Drupal Association will continue to find ways to support this process as we all move through it together.

-------------

Over the last several weeks, the Drupal Association has been in listening mode — and we still are. We’re hearing community members say they need clarity and understanding, and that our community governance needs to change. As we process what we’re hearing, we want to find the best way to help the community address the issues being raised, within the boundaries of the Drupal Association charter.

The Drupal Association’s mission is to unite the global community to help build and promote the software. We do that in two very specific ways: DrupalCon and Drupal.org. We’re determining how best to meet the community’s needs as it relates to these two key community homes. In the near future, I will publish blogs with ideas on how we might address the various needs we are hearing.

Evolving Community Governance

There is one need that we hear loud and clear that we can address today: The community needs support to evolve community governance structures and processes. Both the community at large, and Dries Buytaert, Project Lead, have expressed this need, and we are glad to see this alignment.  

It’s important to note that the Drupal Association has a very limited role in community governance. Our only role in governance stems directly from our charter to manage DrupalCon and Drupal.org.

It’s not within our charter to oversee community governance or drive its evolution. The last thing the Drupal Association wants is to step outside of our charter or accidentally take away the community’s agency in self-organizing to create the new community governance model. However, we do want to facilitate forward movement. And so, we can take a support role.

We hear that many in the community want to come together to talk. We can support this by providing a meeting place (both in person and online), and a mediator for community discussions.

We have asked Whitney Hess, a coach who has worked with the Drupal community before, to facilitate and mediate community discussions, where people can come together to talk about current community issues and explore ideas for improved governance. These discussions will start at DrupalCon Baltimore and continue in a series of online meetings, scheduled at different times so members around the world can participate. [see more details below]

To provide transparency for those who cannot attend the discussion sessions, we will post meeting minutes and summaries from each community discussion here: https://drupal.org/community/discussions.

As facilitator of these community discussions, Whitney Hess will provide a summary to give us a broad perspective on the “voice of the community.” We hope these conversations will ground the community as it begins architecting its new governance model.

Once we have had these discussions we can decide together on the appropriate next steps, and how the Association can help the community continue to move forward, together.

Join Community Discussions

We hope you'll join the conversation as these discussions begin. Again, our overarching aim is to support the community so it can be healthy and continue to thrive. We believe that open conversation is essential to the wellbeing of any community and we look forward to hosting Community Discussions mediated by Whitney Hess. Please join fellow community members to talk through recent community issues and to be part of co-creating Drupal’s new governance model.

Here are the discussions you can join. Please note the ground rules below:

At DrupalCon Baltimore         

Location: Pratt Street Show Office

Details: https://events.drupal.org/baltimore2017/community-discussion

  • Tuesday, 12-1pm, max 45 participants

  • Tuesday, 2:15-3:15pm, max 15

  • Tuesday, 5-6pm, max 15

  • Wednesday, 2:15-3:15pm, max 15

  • Wednesday, 3:45-4:45pm, max 15

  • Thursday, 10:45-11:45am, max 15

  • Thursday, 1-2pm, max 45

Virtual Meetings after DrupalCon

Sign Up Here: https://events.drupal.org/virtual/community-discussions
        

  • Tuesday, May 9: 4pm EDT / 1pm PDT / 9pm BST / 10pm CEST / 6am +1 AEST

  • Wednesday, May 10: 8am EDT / 1pm BST / 2pm CEST / 5:30pm IST / 10pm AEST

  • Thursday, May 11: 9:30am EDT / 2:30pm BST / 3:30pm CEST / 7pm IST / 11:30pm AEST

  • Friday, May 12: 2pm EDT / 11am PDT / 7pm BST / 8pm CEST / 11:30pm IST

  • Tuesday, May 16: 8pm EDT / 5pm PDT / 10am AEST

  • Wednesday, May 17: 12pm EDT / 9am PDT / 5pm BST / 6pm CEST / 9:30pm IST

  • Thursday, May 18: 3pm EDT / 12pm PDT / 8pm BST / 9pm CEST

Ground Rules for Community Discussions

Key Principles of Nonviolent Communication

  • Responsibility for Our Feelings: We aim to move away from blame, shame, judgment, and criticism by connecting our feelings to our own needs. This recognition empowers us to take action to meet our needs instead of waiting for others to change.

  • Responsibility for Our Actions: We aim to recognize our choice in each moment, and take action based on seeing how it would meet our needs to do so; we aim to move away from taking action based on fear, guilt, shame, the desire for reward, or any “should” or “have to.”

  • Prioritizing Connection: We aim to focus on connection instead of immediate solutions, and to trust that connecting with our own and others’ needs is more likely to lead to creating solutions that meet everyone’s needs.

  • Equal Care for Everyone’s Needs: We aim to make requests and not demands; when hearing disagreement with our request, or when disagreeing with another’s request, we aim to work towards solutions that meet everyone’s needs, not just our own, and not just the other person’s.

  • Self-Expression: When expressing ourselves, we aim to speak from the heart, expressing our feelings and needs, and making specific, doable requests rather than demands.

  • Empathic Hearing: When we hear others, we aim to hear the feelings and needs behind the expressions, even when they express judgments or demands.

  • Protective Use of Force: We aim to use force only to protect, not to punish others or get our way without the other’s agreement, and only in situations where the principles above were not sufficient to meet immediate needs for safety. We aim to return to dialogue as soon as safety is re-established

How These Ground Rules Work

  • Ground rules will be stated at the beginning of each session.

  • If you are not in agreement with the ground rules, please do not participate in the session.

  • If a participant is repeatedly disruptive of respectful, productive discussion, they will be asked to leave; if they do not leave, the session will be terminated immediately.
Categories: Forum News
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