es una base de datos por lo que indica
Me da que no funciona eso.
Alguien mas arroja luz?
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As two of the busiest departments in any business, Sales teams and Finance teams often find it difficult to work with each other–not because they don’t want to, but because a lot of factors get in the way.
Salespeople need to focus on building the sales pipeline and closing deals, while finance is focused on accurate and timely accounting. But, all too often, the two departments find themselves at odds, as lack of integrated systems leads to pain points such as these:
1. Re-keying of information or repeat entries in Zoho CRM.
2. Inconsistency of information, such as product details or potentials, across systems.
3. Invoicing errors because of miscommunication between teams.
4. Lack of efficiency in sharing sales and finance data across multiple non-integrated tools.
Now, all the relevant finance information will be available in Zoho CRM for sales teams to use when negotiating and closing deals, and all the nitty-gritty numbers they handle are automatically pushed to the finance tools so that finance teams can manage their accounting tasks in real time.
Here’s what our enhanced integration means for you and your business:
A common database for sales and finance.
Previously, when sales and finance teams worked with separate databases, their lack of access to the same information at the same time slowed down the workflow, from the sales pipeline to accounting processes. If salespeople generated quotes, purchase orders, or sales orders in Zoho CRM, finance team members had to manually import that data into their separate accounting software.
With the new integration, these teams now share a common database and can instantly sync data between Zoho Books and Zoho CRM. Any quotes or invoices created in Zoho CRM are automatically entered as data in Zoho Books, so neither of your teams has to waste time with double-entry data errors.
Submit expense reports from Zoho CRM.
Salespeople already have to juggle several different leads and deals at the same time when they work; they shouldn’t also have to juggle between two different systems to manage how much they spend acquiring those leads. Now, they can submit expense reports within Zoho CRM-– the application they use everyday. With the new integration, you can:
1. Record expenses inside Zoho CRM.
2. Create and submit expense reports from Zoho CRM.
3. Analyze the expenditure for each lead.
By linking your expense report to a customer (or account), you can ascertain the precise costs involved in acquiring the lead. You’re also able to see how much each of your sales team members is spending, with extensive analytics on expenses for each user.
Maintain subscriptions and retain customers.
For a subscriptions-based company, one of the most difficult and time-consuming tasks is having to manually track payment schedules for different customers and knowing when subscription cycles are coming to an end. If a customer’s subscription is not going to be renewed automatically, then the service you provide for them could be automatically cut off, and that’s bad business.
With this integration, your sales team can manage the subscription information of all the customers they have brought in, see the dates on which the invoices were generated, and keep track of expiration dates, all in one place.
We’ll definitely be enhancing the integration in the future. You can now enable it and break the barriers between sales and finance.
Farkl? SMF Müdavimi arkada?lardan da de?i?ik alternatif bilgiler alabilirsek bu i? tamamd?r.
Can you please tell me which part of the style...
Last week Apple launched the iPhone 7 and released iOS 10 with updates that are great for business. We’ve been working hard on innovations that will help you while you’re hard at work. Six Zoho apps are using iOS 10’s new features and we’re updating more more apps soon. Find out how you can harness new features that are already helping people do work faster and simpler than ever.
Share Faster with iMessage Apps
Apple unveiled a new app store for iMessage that lets you pull information from apps and send it to colleagues in text messages. Whether you’re sharing an estimate for a job to come or sending an invoice for a job well done, do it faster with our new iMessage apps for Zoho Books and Zoho Invoice. These apps add payment links to your messages so your clients can respond quickly. The entire process of sharing expense reports, from submission to approval, can be worked out in iMessage. Plus, if you want to share a thought you jotted down in Zoho Notebook, you can send it from iMessage.
Know Who’s on the Line with Caller ID
Apple has opened its caller ID to third-party apps. Before this update, sales reps couldn’t know if an unrecognized number was an important customer or a spam call that would waste their time. Now you’ll always know who’s on the line so long as their phone number is saved in Zoho CRM, Zoho Mail, Zoho Invoice, or Zoho Books. The caller ID integration makes it easier to keep your personal contacts and your business contacts separate.
Siri is Ready for Business
With iOS 10, Siri can set reminders that are contextual to the screen you’re looking at. When you’re looking at an invoice or a lead to follow up with, just tell Siri, “Remind me about this later.” Your phone will remember exactly which invoice or lead you’re looking at, and create a reminder that links to it. When it’s time to follow up, just tap on the reminder and your phone will return you to the screen you were looking at while you set your reminder. Siri also makes it more convenient to search through your photo cards in Zoho Notebook.
Zoho CRM and Zoho Notebook have access to Siri’s powerful voice recognition technology. Now these apps can automatically transcribe your spoken notes into text notes.
Find it Faster with Spotlight Search
The iPhone’s Spotlight Search has been out for a while, but iOS 10’s expanded functionality lets us give you a more complete picture of each customer. Search for a customer’s name and you’ll see your invoices and their CRM record on the same screen. Spotlight Search lets you pull up your notes in Zoho Notebook at a moment’s notice.
Get Info at a Glance with Widgets
iOS 10 expands support for widgets, which let you access information and tools at a moment’s notice. With Zoho CRM you can see what you’ve got planned and tap on a contact to start a scheduled call. As soon as a job begins, switch your timer on with the Zoho Invoice widget to log your hours. It’s even more convenient to pull out your phone and start taking notes with Zoho Notebook’s new widget.
Contextual Maps Integration
When you have a contact open in Zoho CRM, iOS 10 recognizes their address and suggests it as a destination in apps like Maps or Uber. No more copying and pasting when you switch between apps.
For years, smartphone apps have been treated as isolated tools that each specialize in one area. But we’ve always believed that applications should be built to work together. iOS 10 fits with our philosophy because it opens up possibilities for apps to integrate contextually. Whether you’re driving to the next prospect, answering a customer call, or sending an invoice, we’ve thought about how you can do it better through contextual integrations. We hope that our hard work makes your job easier.
One of the golden rules of online community building is that it should not be highly commercialized. Your community is made up of a group of like-minded individuals who are likely already customers. It may seem only natural to sell them on your products; however, these can be treacherous waters.
Your customers chose to join your online community based on a genuine interest in your brand, products, or services. They did not join your community to be bombarded with ads. As a rule, you must provide valuable content, information, or support to your community in order for people to stick around. If they feel they are being given the hard sell at every corner, they will leave.What Is Your Purpose?
Your community must establish a strong foundation of trust with its members before you can start selling them on anything. It is important that the purpose of the community Is something other than commercial gain.
A good example of a brand community with a purpose is MyFitnessPal. Owned by Under Armour, they claim an active community of over 100,000 members with the expressed purpose of helping people achieve their fitness, diet, and weight loss goals through the MyFitnessPal App.
The forum is there for the free expression of ideas, guidance, and tips. Not selling. However, in order to sign up and join the discussion, you need to create an account with MyFitnessPal, which of course entails submitting an email address.
In this way, Under Armour collects customer information and builds their contact list. If the forum numbers are accurate, they have the email addresses of 100,000 fans who care about fitness, weight loss, and the dieting lifestyle. As a company heavily invested in providing athletic apparel as well as training and fitness accessories, these are prime customers.
The selling is not overt. A look over the community shows that it is largely run by the community itself rather than the Under Armour brand. The community shares experiences, tips, exercise routines, and more. There is occasional reference to Under Armour brand products, but these are few and far between.
The Under Armour approach serves a sales model in two ways:
- Collecting email addresses for the purposes of building a list for future sales and marketing efforts
- Promote use of the app, which leads to downloads, use, and sales. The basic app is free and contains Under Armour branding which helps keep the company top of mind as well as a limited number of ads. A paid premium version of the app eliminates the ads and grants access to enhanced content.
Providing value should always be a top priority of any community, but in order to have that translate into sales you sometimes need to go the extra mile. Proctor and Gamble launched Super Savvy Me as a way to connect their multitude of brands to their consumers.
Super Savvy Me offers a variety of helpful hints, tips, and recipes for using a variety of products in the Proctor and Gamble catalogue. While the sections do not blatantly advertise P&G products, they are certainly mentioned and coupons/discounts are frequent. Community members likewise share stories, offer their own advice, and write product reviews.
The selling is a little more obvious on Super Savvy Me, with contests such as “Win an Olay: Total Effects Bundle,” and “Win an Oral-B Genius 8000 Toothbrush”. These contests keep consumers connected to the brands they enjoy while offering value in the form of free products in exchange for what is essentially free market research: questionnaires, surveys, etc.
That’s fine for the random giveaway, but how do you get people passionate about brands like Oral-B and Pampers? You invite them to the Savvy Circle.
The Savvy Circle offers members the opportunity to try new Proctor & Gamble products before they are released to the general public. Registered users are then encouraged to share their experiences with their friends and family.
Again, signing up for Super Savvy Me (and the Savvy Circle) requires an email address. This time, the choice to receive communications is not optional.
In this way, Super Savvy Me is also able to compile a list of current and potential customers who have already expressed an interest in the products that Proctor and Gamble sells.
Super Savvy Me is a more commercialized version of an online community, and it is a model that can certainly work if you have the products that people are passionate enough about. The required opt-in to receive communications is a trade-off that over 200,000 members are willing to make.
When you can provide value in the form of free, discounted, or early access to brands your customers love, while at the same time connecting with hundreds of thousands of people, everyone wins.Two Different Approaches
Both communities exist to ultimately help their parent companies be commercially successful. However, both are providing value and opportunity to their members. In both cases the explicit purpose of the community is not to sell products to community members, but rather connect them with the brand. This is always a winning result.
While Proctor & Gamble is a little more blatant with their approach, they have built up their brand catalogue to the point where they can establish a community that is heavier on the sales side. Incentivizing fans to share their experiences for the chance to win free or discounted items doesn’t hurt either.
Under Armour takes a subtler approach. By tapping into the weight loss and fitness industry, Under Armour takes advantage of an audience that is always looking for new ways to achieve their goals.The End Result
When customers feel connected to the brand they will develop loyalty to the brand. Whether your community includes direct sales opportunities such as Proctor & Gamble, or utilizes a subtler approach such as MyFitnessPal, customer loyalty builds up the connection between product and consumer and leads to the creation of super fans.
Super fans actively support and promote your products with word of mouth recommendations to their own circles. They will also provide hints, tip, and support to other customers on social media, in real life, and on your community forum. Oh, and they’re also pretty loyal buyers as well.
The ROI on your community sales efforts may be hard to calculate when you consider the greatest sales opportunity your community offers may be the opportunity to create a group of loyal, passionate customers who will stay with you for a long time.(Visited 21 times, 21 visits today)
Over the last couple of years, Twitter has been working on making the Direct Message experience richer for users. Earlier this month, they announced the ability to see read-receipts and typing indicators for Direct Messages. The Direct Message feature now offers many ways for brands using Twitter to engage with their audience.#1 Receive Direct Messages from anyone.
You no longer have to follow users just so they can send your brand a Direct Message over Twitter. Just head to your Twitter Settings and check the “Receive Direct Messages from anyone” option found under the “Security and Privacy” Settings. A word of caution, though: since you’re a brand, this could mean a flurry of Direct Messages from multiple users, so be prepared to reply to these before you switch to this mode.#2 Add a “Provides Support” badge to your Twitter Profile.
Last week, Twitter announced a new setting for businesses that offer support on Twitter – this setting lets brands display a “Provides support” label on their Twitter profiles. Brands can specify their support hours during which they’re likely to be most responsive. This setting also places a prominent “Message” button to make it easier for customers to send messages to the brand. With this move, Twitter’s made it clear that Direct Messages play a huge role in customer support on social media. Since they do not come with a 140 character limit like Tweets do, Direct Messages also have the added advantage of letting you hold a conversation without having to skimp on words. So if your brand already offers customer support on Twitter, go ahead and flaunt it on your profile with this setting.#3 Make it easy for Customers to send you Direct Messages.
While many people use Twitter to seek customer support from brands, some of them are not so familiar with how Direct Messages work. As a brand, you would naturally want to transition some of your public support discussions on Twitter to Direct Messages so you can resolve these in a private conversation space. But here’s what happens:
*Customer tweets to Brand x stating a problem or requesting support*
Brand x: Please send us a DM with your customer ID and order number (or some such detail)
Customer: What’s a DM?
Since it’s quite likely that the customer reached out to you with a problem and is already frustrated, this might not be the best time to explain to them what a DM is and how it works.
To avoid awkward situations like these, Twitter came up with a handy little feature that lets brands embed a Direct Message link within tweets. When your brand includes this link within a tweet, all that your customers have to do is click the link to open up a Direct Message conversation with you.#4 Engage multiple users in a private group discussion.
Did you know that you can actually have a group conversation with multiple Twitter users within a Direct Message? This is a great feature for times when you want to engage multiple customers by letting them all participate in a discussion.
Group DMs could be ideal for situations like these:
- You have an interesting product idea to bounce off and you only want to share it with a group of people who you think can give you the best feedback.
- You’re launching something new and exciting and you want to share with a select group of customers before you break the news to everyone else.
You want to create a group of beta users who’ll have access to one of your products and provide ongoing feedback.
However, not everyone likes being a part of a group discussion, unless they see real value in exchange for the time they spend participating. Before adding anyone to a group, it’s always good practice to seek their permission separately. Even if they say no, they’ll value the fact that you asked.#5 Use Pictures, Videos, GIFs and Emojis in your Direct Messages.
All the rich media that can be shared within tweets can also be shared over DM. So, you don’t have to be limited to text-only content within your Direct Messages. This feature, coupled with their no-character limit, makes Direct Messages an ideal medium to have one-on-one conversations with your customers and prospects.
How is your brand using the Direct Messages feature? We’d love to hear any ideas you have. Share your thoughts by leaving me a comment, or even better – send me a DM about it ????
As you can see we've put a fresh coat of paint on Drupal.org - but the changes run below the surface. This latest iteration of the front page brings the key concepts of our design system to the forefront: Clean, Modern, Technical.
This change also brings new editorial tools for Drupal.org content editors. The new home page provides us more flexibility with content and presentation, and so you'll see more frequent updates, more information about DrupalCon, and more editorial flexibility on the home page than you've seen in the past. These tools are also helping us to build cleaner, modern landing pages - like you've just seen with our Fall Membership Campaign.
We've previewed this work with several key members of the community and the board, and we want to say thank you to everyone who's given us their feedback on this first step for our new home page. We also want to give an extra special thank you to dyannenova for her contributions to this effort.
This is just the beginning - very soon we'll have a new visual look for the case studies that are featured on the home page, and then shortly after that we'll begin promoting solutions to Drupal evaluators in specific industries, like Higher Education, Media & Publishing, and Government.
If Drupal.org is the home of the community, then the front page is our front door. We want to welcome new users and evaluators of Drupal, highlight the project's strengths, and promote news and happenings from throughout the ecosystem.
We hope you like the changes, and we think you'll like the upcoming iterations even more. We'd love to hear your feedback!
Drupal 8.1.10, a maintenance release which contains fixes for security vulnerabilities, is now available for download.
See the Drupal 8.1.10 release notes for further information.Download Drupal 8.1.10
Upgrading your existing Drupal 8 sites is strongly recommended. There are no new features nor non-security-related bug fixes in this release. For more information about the Drupal 8.x release series, consult the Drupal 8 overview.Security information
We have a security announcement mailing list and a history of all security advisories, as well as an RSS feed with the most recent security advisories. We strongly advise Drupal administrators to sign up for the list.
Drupal 8 includes the built-in Update Manager module, which informs you about important updates to your modules and themes.Bug reports
This is the final security release for the 8.1.x series. Future maintenance releases will be made available in the 8.2.x series, according to our monthly release cycle.Change log
Drupal 8.1.10 was released in response to the discovery of security vulnerabilities. Details can be found in the official security advisories:
To fix the security problem, please upgrade to Drupal 8.1.10. (Sites testing the 8.2.x release should update to 8.2.0-rc2.)Update notes
See the 8.1.10 release notes for details on important changes in this release.
This is the final security release of the 8.1.x series. Sites should prepare to update to 8.2.0 following this release.Known issues
See the 8.1.10 release notes for known issues.
Community building has multiple benefits to your business. You can connect with customers, receive powerful feedback, and provide technical or administrative support for your audience. An often overlooked benefit of your community is the ability to data mine your members.
Data mining is the process of taking raw data from your community and turning it into useful information. Your community’s activity on your site can yield important information that, as a business, may be beneficial to you.
This article from Mashable provides a great primer on data mining your social media followers and what you can learn. Likes, shares, impressions, and other engagements can reveal information about your customer’s behavior. Using this information, you can gain better insight into the potential buying habits of your community.Future of Online Community Management
Vast amounts of data are out there, waiting to be collected. For the next generation of online communities, managers will wisely make use of this available information. Data and analysis may be used for:
- Content Enrichment
- Market Segmentation
- Competitor Analysis
- Product and Service Development
Through analyzing your community’s activity, you can measure the engagement of posts, discussions, and other materials. This can help guide your content strategy as you determine what your community engages with best.
Perhaps the best source for data is the information you collect from customers at sign-up. Armed with this information, you can segment the market and group your customers by factors such as:
- And more
This information helps you understand your customers better and allows you to specifically target your audience in further marketing and promotional efforts rather than utilizing a broad range approach.
Revealing who your customer is also allows you to find out more information about your competition. Say you discover your customer is typically a male, aged 25-40, who makes $50,000 a year. Not only do you have specific information about who you should be targeting with your own marketing, you’ve gained insight into who your competitor is (or should be) targeting as well.
Product and Service Development
Data mining your community reveals their pain points. Remember, good businesses aren’t just producing a product or providing a service, they solve a problem. Analysis of your community reveals your customer’s frustrations and desires and lets you know what they want.
For example, if your company produces a handheld music device, your customers may want headphones that go with it. If they want headphones that go with it, they will talk about wanting them. Mining this information reveals what the customer wants you to provide for them and gives you something to work with as you develop new accessories or updated versions.Single Sign-On
Part of the future of effective data mining is through single-sign on. Single sign-on refers to the practice of a user signing in to one service and being granted access to other applications. Perhaps the most prevalent example of the use of single sign on is Google.
When you sign into Google you are granted access to a variety of applications. Signing into your Gmail account, for example, logs you into the Google platform. That same login is used for your Google Drive and YouTube profile, so you are never asked for login credentials again.
The benefit of single-sign on is that if you have multiple services available to your customers, you are able to track their behaviors across these services, even if they brand onto another platform. Overall this yields a lot of useful information about your customers for you to utilize.The Benefits
Through analyzing your community, you will gain insight into their habits such as what content they are engaging with the most. Armed with this information you can alter your content strategy and create more targeted materials that your audience has a greater likelihood of engaging with.
Bounce rate is a measurement of the percentage of visitors who clicked off of your website from the same page they landed. While there are other factors to consider, a high bounce rate would indicate that something about that page is not resonating with visitors and needs to be addressed.
When applied to a community setting such as a forum, Google Analytics can provide insight into the activities of your community including:
- New discussion comments
- New users
- Number of discussions
- Engagements in a discussion or forum post.
- Identify Key Persons of Influence (KPI’s)
This information can help make the decision of what isn’t working as much as what is. Google Analytics is, at its core, a data mining tool that reveals information about your community and their habits so that you may then formulate an action plan armed with data.The Importance of Continued Analysis
Your online community is in a constant state of change. New users arrive, old users go, and the dynamic of the population is always in flux. Likewise, current event and trends may also drive interests and engagement or cause it to languish.
Because of this, the need for continued analysis should be obvious. Conditions change, and while the community’s core values and beliefs may remain the same, outside factors can have an impact that may require action.
Data mining is one of the most useful tools in the pursuit of understanding and even predicting customer behavior. The data is there to be had, you need only to pay attention and act.(Visited 27 times, 27 visits today)
In 2015, Saturday Night Live aired an episode with Miley Cyrus as the host and musical guest. The episode featured a skit that poked fun at millennials.
The audiences didn’t know quite what to make of it. Some chuckled in approval while others called it a gross exaggeration. Whatever the opinion, the skit highlighted two important points: a) millennials are a coveted and important demographic, and b) they are tech savvy.
Surge in corporate training:
In today’s dynamic business world, industries across the board are making technological advances. In fact, many strategists believe that if a company does not have a ‘learning attitude’, it risks being left behind. Research also indicates that employee training is a worthwhile investment.
Training and development initiatives are an integral part of implementing the ‘learning culture’. Training expenditures have increased by an average of 13% over the past few years, signifying a growing importance for training provided by companies. This increase also could be partly driven by the expectations of younger employees joining the organization.
A Price Waterhouse Coopers report shows that millennials share three distinct characteristics: they are ambitious, constantly learning, and want to progress rapidly. It is also estimated that by 2020, around 50% of the employed populace will consist of millennials.
That’s why organizations must develop and deliver training that resonates with their millennial employees in order to sustain talent.
Make it ‘click’ with ShowTime:
Zoho ShowTime lets the trainer connect with millennials thanks to a set of appealing features. ShowTime’s mobile apps – the Presenter App (for the trainer) and the Viewer App (for the trainee) combines the power of mobile telephony with the ability to deliver engaging content.
Corporate trainers can conduct polls to ensure trainees are able to understand the presentation, as well as keep them interested at the same time.
Invite even shy participants to voice their questions through virtual Q&A.
The ubiquitous ‘like’ button is also present in ShowTime so the learner can show his or her appreciation for the slide content.
ShowTime’s profile page
Create a digital profile to showcase all of your achievements.. This not only helps establish the trainer’s credibility but also increases his visibility to other potential clients.
We would love to hear about your experience using ShowTime. If you have questions or thoughts that you would like to share, write to us at firstname.lastname@example.org or leave your comments below.
Do you see the same on your end? When I remove them, it seems to work. But just want to make sure I'm not scre...