I'm sure one of the heroes will come through for you.
But what is the aim of wanting to create a topic for only the op? If others cant see a topic, it means nob...
In recent weeks we've been making several small changes to Drupal.org: precursors to bigger things to come. First, we moved the user activity links to a user menu in the header. Next, we're moving the search function from the header to the top navigation. These changes aren't just to recover precious pixels so you can better enjoy those extra long issue summaries—these are the first step towards a new front page on Drupal.org.
As the Drupal 8 life-cycle has moved from development, to release, to adoption, we have adapted Drupal.org to support the needs of the project in the moment. And today, the need of the moment is to support the adoption journey.
As we make these changes you'll see echoes of the visual style we used when promoting the release of Drupal 8.
The Drupal wordmark region will help to define Drupal, and promote trying a demo.
A ribbon will promote contextual CTAs like learning more about Drupal 8.
The news feed will be tweaked.
DrupalCon will have a permanent home on the front page.
Community stats and featured case studies will be carried over(but may evolve).
The home page sponsorship format may change.
… a sneak preview of some new page elements and styles you'll see in the new home page.
Our first deployment will introduce the new layout and styles. Additional changes will follow as we introduce content to support our turn towards the adoption journey. Drupal evaluators beginning their adoption journey want to know who uses Drupal, and what business needs Drupal can solve. We will begin promoting specific success stories: solutions built in Drupal to meet a concrete need.What's next?
We're continuing to refine our content model and editorial workflow for the new front page. You'll see updates in the Drupal.org change notifications as we get closer to deployment.
Wondering why we're making these changes now? This turn towards the adoption journey is part of our changing priorities for the next 12 months.
In our last post, we discussed what makes the Member Retention Rate important and how to calculate it. It’s the best metric to use when measuring community loyalty. In combination with a low churn rate, a high member retention rate would help you understand whether you’re losing members or growing your community.
The biggest benefit for you? You also reduce your customer cost of acquisition. It’s easier to keep members than bringing in new ones, so as a community manager, make sure that you keep your eye on that member retention rate.
Based on our experiences with our customers, we’ve compiled a list of tactics that would help you generate member loyalty and two that would scare them away.
Building experiences in your community
Build your community to add value to your brand. Don’t just sell a product, sell an experience that your customers can join in. Facilitate conversations between your customers. That doesn’t mean you need to be on every social platform, but on the ones that your target audience uses the most. However, make sure that your community provides some value. They will only participate in your community if it helps them in their daily lives or jobs.
Create passionate fans
Identify your super-users and make them your brand advocates or even moderators. Reward your most passionate fans by giving them exclusive access to information the general public doesn’t get. Give top customers and members sneak peaks at things you haven’t released to the public yet, special offers like pre-order for only a select few, and let them in on “secrets” so that they feel like they are ahead of the crowd. Harley Davidson’s own community – the HOGS are a great example in celebrating their top customers.
Dig deep into your ideal customer
Get as much data as you can on your members. Always know exactly who your “perfect customer” is when creating messaging and marketing strategies. Add social and behavioural data from your customers’ online activity and get a wider picture on their behaviour. Learn about their content consumption, discussions they are participating and what they enjoy. Feed this data to your customer support and marketing team which will help them address customer concerns before it becomes a problem.
Keep them coming back using retargeting
Retargeting is one of the more powerful tactics you have in your marketing arsenal. With brand recall and higher engagement being the result. Aim for 0.4% CTR on your ad creative and shoot for retargeting 84% of your new traffic. You do this by retargeting those who already purchased through email marketing, social sharing and customer loyalty programs like perks programs and discounts.Reasons why your member leaves
Poor membership communications
When it’s extremely easy for a customer to switch brands whenever there is a problem, don’t give them your members any opportunity to. Provide your member multiple ways to reach out to you in many ways as possible – from social media to email. And respond quickly.
Set response benchmarks and aim for less than 1 hour response times and reduce number of open discussions or problem emails.
Ignoring your most loyal members
One of the maxim of marketing is that keeping existing members is much easier than acquiring new ones. Rewarding your loyal customers should be a given, through providing discounts to even freebies. However, reward referrals and non-purchase actions such as joining an email list, helping other customers and even social media shares.
Make your loyal members feel valued by encouraging their feedback on your product or service (and most importantly, acting on that feedback). When they feel that their opinions are valued, they become invested in the success of the company and community.
Member retention should be the second most important goal next to acquisition. By reducing churn, you add incremental revenue to the bottom-line. The best strategy in increasing retention is through providing a great community experience, connecting and rewarding your most loyal customers and building a community.(Visited 15 times, 15 visits today)
The post Part 2: 4 Tactics to Keep Your Community Members Loyal appeared first on Vanilla Forums Blog.
According to a research paper published in the journal ‘The African Symposium’, there is a direct correlation between levels of employee productivity and how engaging the work environment is. This holds true even for business meetings. Gone are the days when quarterly review meetings were held in rooms with dreary curtains. From hiking on a mountain trail to flying in a helicopter, any space can become a place to talk business.
However, as stimulating as these more fun work environments are, they pose their own challenges when it comes to running successful, productive meetings. The most obvious obstacle is the question of how to have engaging meetings where all the participants are as involved as they would be in normal office settings. We can’t possibly carry our trusted conference room projectors along with us wherever we go, but in the digital age, it’s almost impossible to hold a meeting without the help of some kind of presentation technology.
So how can you hold productive business meetings without having to sacrifice working outdoors in cool locations? Simple: Zoho’s presentation delivery platform, Zoho ShowTime, gives you the flexibility you need to give effective business presentations in unconventional settings.
Meet anywhere with Zoho ShowTime
Zoho ShowTime is a powerful new tool that makes the dream of outdoor business presentations a reality. With the ShowTime Presenter mobile application, presenters can manipulate the slides in their shows instead of using a slide changer or clicker. The audience can then follow the slides on their mobile devices with the ShowTime Viewer application.
With an exciting set of features, Zoho ShowTime is the tool that will change the way you run your meetings, whether you’re in the office or out in the great outdoors.
Using the Viewer app, presenters and audiences can participate in polls designed to gauge the success of the meeting material. Corporate trainers can conduct polls in order to ensure that trainees are able to understand the presentation, as well as keep them interested at the same time. A presenter can run live polls to invite audiences to actively respond to the speech instead of being just passive listeners.
The fear of asking questions usually robs a meeting of lively discussion and team engagement. This problem can be solved with the ShowTime Viewer application, which lets the audience pose virtual questions to the presenter. They can then choose to project particular questions from their device to engage in further discussions with their team.
Audiences can let speakers know they appreciate particular content by using the slide ‘like’ option. Similarly, participants in a training session can also ‘like’ particular slides, thereby letting the trainer know which content resonated with them.
Instant rating and feedback
Getting honest feedback from the participants usually poses a big challenge for presenters who need clear insights into how they can improve their presentations. ShowTime helps trainers address this concern by allowing attendees to rate and provide feedback to the presenter immediately after the session. This saves the presenter the hassle of handing out and collecting feedback forms. After the session is over, the ratings are provided immediately for the presenter, which guarantees an accurate representation of how the training progressed.
Don’t let a lack of traditional resources affect your meetings. Leverage the power of mobility and take your presentations on the go with Zoho ShowTime.
We would love to hear about your experience using our ShowTime applications. If you have questions or thoughts that you would like to share, write to us at email@example.com or leave your comments below.
This release fixes several XSS flaws in Beehive. For a full list of changes please see changelog and release notes.
Over the past two weeks, thousands of top athletes across the globe were pitted against each other at the Olympics to find the best of the best. This sporting spectacle was one huge platform that brought people together from all over the world to watch new legends emerge and existing records shatter.
But the Games were more than just, well, a series of games–they were also a platform where writers, reporters, organizers, and advertisers showcased the best content they had to offer. With all the hype surrounding the Games’ controversies, heated debates, social media trends, shocking upsets, and more, content creators from all over the world wanted to grab a piece of the action and take part in the Olympics media frenzy.
Whether you were into the Games or not, there’s a lot we can learn from the writers who worked the Olympics news circuit. Here are four key challenges reporters faced during the Games, and what you can learn from their struggles:1. So Many Stories, So Little Time
With over 200 countries and their 10,000+ athletes participating in various events, the writers always had plenty to cover at the Olympics. In fact, the volume of content being produced was so high, the Washington Post reportedly used robots to post game updates online, just so that they would have enough reporters to keep up with all of the other news-worthy Olympics stories! This huge increase in mainstream media coverage across the globe indicates that reporters at these events were expected to do one thing: get new stories out while they’re hot. If writers are unable to keep up, they run the risk of losing their audience to competing media outlets. Why post updates way after your competitors ?2. Working With(out) the Team
Whether they were spread across stadiums, countries, or even continents, the various groups of people reporting on the Olympics were rarely together in the same place at the same time. Reporters on site jotted down notes about the games, which were then sent to another team in the main office and fleshed out into fully-formed articles. Although writers can still get work done this way, the distance between team members and the lack of a single place to edit content slows down the review process, making document collaboration on the go a major challenge for larger teams.
Did you know? From 1912 to 1948, Olympic games gave out medals to writers, painters, musicians, and architects. Previously unpublished original works that were inspired by sports could be put up for competition. The highest ranked artists were even given gold, silver, and bronze medals!3.(No) Time for Review
Although the editorial review process is vital to successful news updates, with over 28 sporting events to cover in two short weeks, it’s easy to forget to check every email from editors and make every suggested change (even when they stand over your desk and remind you several times…oops!). This means that certain edits, and even whole pieces of content, can get overlooked during the review process, and so many of these posts will go live unedited.
Without a real-time way to track and review all the content you’re producing, you run the risk of publishing unpolished posts, and that can make your organization, as well as you as a writer, look sloppy.4. Mind Your (Readers’) Language!
Because the Olympics is a worldwide event, with millions of international viewers tuning in from all over the world, writing and delivering content in a variety of languages is incredibly important and valuable. Localized content, complete with all the linguistic flavor, can make your content more relatable to readers across various geographies. This is especially true in regions of the world where English is not the dominant spoken language.
It’s important to make sure that anybody around the world can read the stories you share, regardless of language barriers.
Even if you don’t write coverage about the Olympics, it’s likely that you’ll face some of the above challenges during your career as a writer. Luckily, Zoho Writer is here to help you work around all of these problems (except for actually writing the stories–that one you’ll have to do yourself!)
With major capabilities in document collaboration, mobility, and multilingual support, the new Zoho Writer’s web and mobile apps aim to solve all of these issues in one shot. Create and collaborate on your documents on the go, track changes as they’re made, lock and mask certain parts of your piece you don’t want to be edited, compare different versions, and finally publish your finished piece — all from one efficient platform. Try it now!
*This article was completely written and reviewed using Zoho Writer. We like using our products. We think you will too.
Over the weekend, Drupal 8.2 beta was released. One of the reasons why I'm so excited about this release is that it ships with "more outside-in". In an "outside-in experience", you can click anything on the page, edit its configuration in place without having to navigate to the administration back end, and watch it take effect immediately. This kind of on-the-fly editorial experience could be a game changer for Drupal's usability.
When I last discussed turning Drupal outside-in, we were still in the conceptual stages, with mockups illustrating the concepts. Since then, those designs have gone through multiple rounds of feedback from Drupal's usability team and a round of user testing led by Cheppers. This study identified some issues and provided some insights which were incorporated into subsequent designs.
Two policy changes we introduced in Drupal 8—semantic versioning and experimental modules—have fundamentally changed Drupal's innovation model starting with Drupal 8. I should write a longer blog post about this, but the net result of those two changes is ongoing improvements with an easy upgrade path. In this case, it enabled us to add outside-in experiences to Drupal 8.2 instead of having to wait for Drupal 9. The authoring experience improvements we made in Drupal 8 are well-received, but that doesn't mean we are done. It's exciting that we can move much faster on making Drupal easier to use.In-place block configuration
As you can see from the image below, Drupal 8.2 adds the ability to trigger "Edit" mode, which currently highlights all blocks on the page. Clicking on one — in this case, the block with the site's name — pops out a new tray or sidebar. A content creator can change the site name directly from the tray, without having to navigate through Drupal's administrative interface to theme settings as they would have to in Drupal 7 and Drupal 8.1.Making adjustments to menus
In the second image, the pattern is applied to a menu block. You can make adjustments to the menu right from the new tray instead of having to navigate to the back end. Here the content creator changes the order of the menu links (moving "About us" after "Contact") and toggles the "Team" menu item from hidden to visible.In-context block placement
In Drupal 8.1 and prior, placing a new block on the page required navigating away from your front end into the administrative back end and noting the available regions. Once you discover where to go to add a block, which can in itself be a challenge, you'll have to learn about the different regions, and some trial and error might be required to place a block exactly where you want it to go.
Starting in Drupal 8.2, content creators can now just click "Place block" without navigating to a different page and knowing about available regions ahead of time. Clicking "Place block" will highlight the different possible locations for a block to be placed in.Next steps
These improvements are currently tagged "experimental". This means that anyone who downloads Drupal 8.2 can test these changes and provide feedback. It also means that we aren't quite satisfied with these changes yet and that you should expect to see this functionality improve between now and 8.2.0's release, and even after the Drupal 8.2.0 release.
As you probably noticed, things still look pretty raw in places; as an example, the forms in the tray are exposing too many visual details. There is more work to do to bring this functionality to the level of the designs. We're focused on improving that, as well as the underlying architecture and accessibility. Once we feel good about how it all works and looks, we'll remove the experimental label.
We deliberately postponed most of the design work to focus on introducing the fundamental concepts and patterns. That was an important first step. We wanted to enable Drupal developers to start experimenting with the outside-in pattern in Drupal 8.2. As part of that, we'll have to determine how this new pattern will apply broadly to Drupal core and the many contributed modules that would leverage it. Our hope is that once the outside-in work is stable and no longer experimental, it will trickle down to every Drupal module. At that point we can all work together, in parallel, on making Drupal much easier to use.
Users have proven time and again in usability studies to be extremely "preview-driven", so the ability to make quick configuration changes right from their front end, without becoming an expert in Drupal's information architecture, could be revolutionary for Drupal.
If you'd like to help get these features to stable release faster, please join us in the outside-in roadmap issue.Thank you
I'd also like to thank everyone who contributed to these features and reviewed them, including Bojhan, yoroy, pwolanin, andrewmacpherson, gtamas, petycomp, zsofimajor,SKAUGHT, nod_, effulgentsia, Wim Leers, catch, alexpott, and xjm.
Acquia's outside-in team celebrating that the outside-in patch was committed to Drupal 8.2 beta. Go team!
Gaining new members is essential to your community, but in order for the community to truly grow and succeed, you need to be able to keep your members. Not only must you measure visitor traffic, conversion rate but also your member churn rate. You may be getting the attention, turning lurkers into members or even paying customers, but are you able to keep them around month to month? Or are they leaving after one experience?
According to research from Bain and Company, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. To build a sustainable community, you need to reduce your churn rate. This is measured by calculating your customer or member retention rate, an important part of increasing your community size.
How to calculate your member retention rate
Your member retention rate is a simple equation that calculates the number of users you keep within a set time period. One thing must be clarified, this does not include new member registrants.
You will need three data points to calculate Member Retention Rate.
- Number of customers at beginning of date range. – A
- The number of members you have remaining at the end of a date range – B
- The number of new members registered or acquired during same date range – C
As a community manager, what you are interested in knowing is the number of members that you keep at the end of a certain time period. This does not include the number of new members acquired in the same period. So you would calculate that by:
B – C
In order to get the Member Retention Rate, you would need to calculate:
Member Retention Rate = ((B – C)/A)*100
This metric is powerful and can be a great comparison to other ratios such as:
- total visitor traffic,
- conversion rate,
- churn rate
- and more importantly, cost of acquiring new members.
It’s a fact that acquiring new members is more expensive than retaining them. So, to keep growing as a community, you need to replace every user that leaves along with finding new members. So, by tracking and increasing the rate, you actually are saving money by reducing your customer cost of acquisition.
As a metric, it also helps you understand community loyalty and how good you’re doing as a community manager. Ideally we would like to reach 100%, however, a good benchmark would be to maintain a rate of 90% and above.
Member retention should be the second most important goal next to acquisition. By reducing churn, you add incremental revenue to the bottom-line. The best strategy in increasing retention is through providing a great community experience, connecting and rewarding your most loyal customers and building a community.(Visited 26 times, 26 visits today)
Over the years, we have worked to provide better integrations for Zoho to meet the tremendous demand – integrations that are faster and easier. We integrated with Microsoft, Google, PhoneBridge, and even Facebook and Twitter. Each one pushed the boundaries a little further.
That got us thinking.
What if we could find a way so that anyone could extend the functionality of Zoho in the direction they chose to? What if they could not only develop such integrations, but also market them to a broad customer base?
Today, we’re happy to share with you that we’ve turned that possibility into reality with the Zoho Developer Console and the Zoho Marketplace.
The Zoho Developer Console
The Console is a space for developers to build powerful extensions and third-party integrations that add extra features to Zoho products. Because we believe progress shouldn’t come at a cost, access to the Console is free and unlimited.
You can build an extension in a number of ways. Add one to Zoho CRM to alert you of opportunities that are idle in your pipeline, or one that lets you assign leads to users in a round-robin format. You can also build third-party integrations and install them in a single click. (Pre-built integrations with GoToMeeting, MailChimp, and Twilio are already available.)
One of the most exciting features of the Console is that you can develop vertical CRM systems that are industry-specific. These custom solutions can be branded, priced, and hosted in your own domain.
Zoho Developer takes away the need to re-code the same implementation each time for a different customer. Just write the common code, package it as an extension, set your own price, and publish to the Zoho Marketplace.
The extensions and integrations built in the Console can be published for sale in the Marketplace after we have approved them through our review process. As the developer, you have the freedom to set your price, and make your creations available for over 300,000 Zoho CRM customers who can search for, purchase, and install what they need.
Zoho Developer is the result of years of effort fueled by one realization: that having great products, awesome customer service, and a convincing cause, was not enough. What we needed was a platform to give everyone the chance to take Zoho further, and make good money.
Get in on the ground floor with the Zoho Developer Program and grow with us. At 10 years, 30 products, and 20 million+ customers, we’re here to stay.
login in with "regular-users", pw "forum"
is there an easy way to do this, like:
Maar wanneer mensen hun notificatie aan hebben staan komt deze nog niet binnen.
Ik had in mijn mail ...
Hashtags are fantastic marketing tools and fickle beasts that can destroy a carefully laid plan. As with every community building based marketing strategy, it takes a lot of work to make hashtags appear natural. Plan ahead and create hashtag guidelines for your company with specific tags and a little room to improvise. Here are 5 of our favorite hashtag categories and some ways to use them.
These are specific to your company and products. A simple hashtag of your company name is an easy place to start. Depending on your company you may want to include departmental or product hashtags. (Eg. #COMPANYcustomerservice, #COMPANY_PRODUCTNAME)
Use these every time. Every single time! At least one branded hashtag should be included on your website at all times (and more on specific product pages as needed). Also in every social post, e-communication, and on digital and printed marketing materials.
Company or product line wide promotions should have their own hashtags. Either expand upon a branded hashtag or build a new one that focuses more on the specific promotion.
Popular examples of promotional hashtags include #ShareACoke and #PutACanOnIt from RedBull.
These should be used through every channel you are using to spread awareness about your promotion.
Keep track of popular general hashtags in your space. For example, food brands may want to use #food or #yummy on a regular basis. Local companies should pick up city or state based hashtags. With a little searching, local restaurants may find tags like #eatinCITY or #CITYfarmtotable. Instagram is the best place to search for new general hashtags.
These hashtags will be most valuable to you when used on Instagram. Facebook is still a hit-or-miss space when it comes to tags but occasional use can be effective. Peppering in on Twitter when you have space is always a good idea.
These can be tricky to incorporate but it’s important to keep an eye on Twitter wide trending hashtags so you can jump on applicable ones when they appear. Depending on your company voice you may want to join in on hashtag games presented by TV shows or late night talk show hosts.
Stick to solely social use for these and stay away from incorporating them into sales pitches. It’s important to join the trending community without appearing to capitalize on it. Modern customers can be quite sensitive to this.
Have a silly phrase you always use around the office? Posting a fun or beautiful picture? Make a hashtag! Be sure to stay within the structure of your defined company personality, but never forget it’s supposed to be fun!
Use on social and potentially published employee pages where you can help foster relationships between employees and customers.
We hope this quick hashtag overview has got you thinking about ways you can make social tags work for you. Be sure to check your social analytics on a regular basis to see what’s working. Happy tagging!
I've uploaded this mod to GitHub here: https://github.com/douglasorend/Split_Forum_Mod